Frequently Asked Questions

PRODUCT RELATED QUESTIONS
Q: What is the quality of wood used for the toys?

A: We use premium-quality birch wood, beach wood or rubber wood that is safe for children and meets safety standards.

Q: Are the toys in the Montessori box safe for babies?

A: Yes, our toys are designed with safety in mind and are suitable for babies and young children. The paints used are non-toxic so they are safe for mouthing as well. Our toys do not have small parts so there are no choking hazards.

Q: What is the weight of the Montessori box?

A: The weight of a Montessori Box is approximately 3 to 3.5 kgs depending on the level you have purchased.

Q: Can you buy individual toys from the box?

A: All Curious Cub products are sold as part of our educational program, with a guide for each product and list of activities you can do at home. We do not sell individual toys or customize any box . We have crafted each box to be developmentally appropriate for each age group. Our products are unique and reasonably priced. Even if you have one item, we assure you would still be better off buying our box and will get full value for your money.

Q: What are the benefits of Montessori toys?

A: Montessori toys are designed to stimulate a child's creativity and promote independent thinking, problem-solving, and motor skills development. They are also made with natural materials and are eco-friendly, making them a great choice for parents who want to reduce their environmental impact.

Q: Curious Cub toys are for what age group?

A: We make toys for newborns 0 months to toddlers aged 2 years 9 months.

DELIVERY RELATED QUESTIONS
Q: What is the timeline for delivery?

A: Our standard delivery time is 5-7 business days, depending on your location.

Q: Do you provide international shipping?

A: No, we don't provide international shipping at this time but we are working towards it and it will be available in near future.

EXCHANGE AND REFUND RELATED QUESTIONS
Q: What is the refund timeline?

A: We do not offer refunds. If the delivered order has missing products or damaged products we offer replacements provided you reach out to us within 24 hours of receiving the product.

Q: What is the replacement timeline for damaged or missing toys in the Montessori box?

A: If any toys arrive damaged or are missing from your box, please contact us within 24 hours of receiving the product to arrange for a replacement.

PAYMENT RELATED QUESTIONS
Q: I tried to make the payment but it failed. What should I do now?

A: You can get in touch with our customer support team via WhatsApp - +91 9056088808 / Email - support@curiouscub.in to check if your order is confirmed or not. If not, we will help you place the order.

Q: What payment options are available?

A: We have both COD and prepaid options available.

Q: How do I know that my payment was successful?

A: You’ll get an order confirmation notification if your payment has gone through and the order is confirmed! In case of any issues, you can always get in touch with our customer support team via email at support@curiouscub.in or WhatsApp +91 9056088808

MISCELLANEOUS QUESTIONS
Q: Where can you buy Curious Cub toys?

A: You can buy Curious Cub toys online via our website www.curiouscub.in or via FirstCry.

Q: Do you provide toys on rent?

A: No, we do not offer a toy rental service.