Refund policy

Return Policy: 

Curious Cub wishes it’s customers the best shopping experience to enhance their lives. As opened or used products cannot be reused or resold, the items cannot be returned to the seller once delivered.

We currently do not offer returns or exchanges. However, we understand that products may occasionally get affected during transit. In such cases, we provide replacement support for any damaged or missing parts to ensure a smooth customer experience.

To assist you with a replacement, any concerns related to missing or damaged products must be reported within 24 hours of delivery, along with the required details and supporting images/videos for verification. Once the concern is reviewed and verified, we will assist with the replacement of the affected part(s) accordingly.


Refund Policy:

  • Curious Cub is not responsible for any damage after the delivery of the products. 
  • An unboxing video is mandatory with the original packaging in case of claims on missing items / leakage / breakage or damage / incorrect product, has to be made. 
  • In case of a package being tampered / damaged / defected kindly refuse to accept the package from the delivery partner on the spot.
  • Contact the customer care team on +91 9056088808  if the order is marked as delivered and is not received by the customer, within 3 days of the product being marked delivered. No refunds shall be made post this period.
  • Any cash on delivery refunds shall be initiated to the bank account provided by the customer in the above manner within 4-7 working days.
  • We do not accept returns as opened boxes cannot be reused or resold.
  • If accepted, your refund may take upto 15 days to be credited from the day of refund acceptance by Curious Cub. 
  • Curious Cub will provide all the details with relevant screenshots along with transaction id once the refund is initiated.
  • Wall-Mounted & Modular Jungle Gym: Returns are accepted only if the product does not fit your wall. However, please be aware that two-way logistics costs (both forward and return shipping) will be borne by the customer in this case.
  • Curious Cub is committed to providing its customers with the best possible shopping experience to enhance their trust and satisfaction. As a general policy, once a product is delivered, opened, or used, it is not eligible for return or resale. In cases where a product is received in a damaged condition (such as leakage, breakage, or missing items during transit), a refund or exchange may be initiated after proper verification of the issue and approval as per our policy. In extreme cases, as a special exception, if a return is approved by the company, the customer will be liable to bear the logistics and courier charges associated with the return process.

Cancellation Policy:

Cancellation before order shipment: If the order is cancelled before its dispatch from the warehouses. A refund for paid orders shall be credited to the original payment account within 15 days of cancellation acceptance. 

Cancellation after dispatch: If the order has been dispatched from the warehouse ( even if its not reached the customer yet) cancellation request will only be accepted after the shipment has been returned to our warehouse. Please note the transport of such bulky items is very expensive, and the applicable forward and return logistics charges will be deducted from the refund amount. 

for best interest of the customer and the company, all cancellation requests should be send 5-6 hours after placing order so no one has to pay for expensive logistics cost