Refund policy

Return Policy: 

Curious Cub wishes it’s customers the best shopping experience to enhance their lives. As opened or used products cannot be reused or resold, the items cannot be returned to the seller once delivered.

In extreme cases of damaged product delivery (leakage / broken / missing items) due to transit, a refund / exchange can be initiated after a thorough verification of the refund policy. 

Refund Policy:

  • Curious Cub is not responsible for any damage after the delivery of the products. 
  • An unboxing video is mandatory with the original packaging in case of claims on missing items / leakage / breakage or damage / incorrect product, has to be made. 
  • In case of a package being tampered / damaged / defected kindly refuse to accept the package from the delivery partner on the spot.
  • Contact the customer care team on +91 9056088808  if the order is marked as delivered and is not received by the customer, within 3 days of the product being marked delivered. No refunds shall be made post this period.
  • Any cash on delivery refunds shall be initiated to the bank account provided by the customer in the above manner within 4-7 working days.
  • We do not accept returns as opened boxes cannot be reused or resold.
  • If accepted, your refund may take upto 15 days to be credited from the day of refund acceptance by Curious Cub. 
  • Curious Cub will provide all the details with relevant screenshots along with transaction id once the refund is initiated.
  • Wall-Mounted & Modular Jungle Gym: Returns are accepted only if the product does not fit your wall. However, please be aware that two-way logistics costs (both forward and return shipping) will be borne by the customer in this case.
  • Curious Cub is committed to providing its customers with the best possible shopping experience to enhance their trust and satisfaction. As a general policy, once a product is delivered, opened, or used, it is not eligible for return or resale. In cases where a product is received in a damaged condition (such as leakage, breakage, or missing items during transit), a refund or exchange may be initiated after proper verification of the issue and approval as per our policy. In extreme cases, as a special exception, if a return is approved by the company, the customer will be liable to bear the logistics and courier charges associated with the return process.

Cancellation Policy:

Cancellation of orders can be processed before their dispatch from the warehouses only. A gateway charge of 2.5% shall be levied against your order for cancellation.

A refund for paid orders shall be credited to the original payment account within 15 days of cancellation acceptance. 

Orders cannot be cancelled once shipped from the warehouses and an amount 200 will be deducted once the order is shipped and if it is returned back to the seller (prepaid orders).